Terms of Service

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Step 1 – Acknowledgement

We will acknowledge your complaint within 5 working days of receipt.

Step 2 – Review

Your complaint will be reviewed fairly and confidentially. We may contact you for further information if required.

Step 3 – Response

We aim to provide a written response within 14 working days wherever reasonably possible.

If additional time is required due to the complexity of the matter, we will keep you informed.

Confidentiality

All complaints will be handled confidentially and in accordance with our Privacy Policy.

Escalation

If you remain dissatisfied after receiving our response, you may request that the matter be reviewed again by as Associate.

Professional Services Disclaimer

FairDeal4You and Practical People Limited provide HR consultancy and workplace dispute support services.

We are not a regulated firm of solicitors and do not provide reserved legal activities.

Contact Details

FairDeal4You / Practical People Limited
Keighley, West Yorkshire, United Kingdom
Telephone: 07939 132480
Email: Tracey@PracticalPeople.co.uk

Last updated: 27 May 2026

Introduction

This Privacy Policy explains how FairDeal4You and Practical People Limited collect, use, store and protect personal information when you use our website, contact us, or use our HR consultancy and workplace dispute support services.

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.

Please read this Privacy Policy carefully to understand how your information is handled.

Who We Are

FairDeal4You is a trading style of Practical People Limited.

Practical People Limited
Company Number: 11870095
Registered in England and Wales

Office Location: Keighley, West Yorkshire, United Kingdom

For the purposes of UK data protection law, Practical People Limited is the data controller responsible for your personal information.

Contact Details

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Tracey Hirst
FairDeal4You / Practical People Limited
Email: Tracey@PracticalPeople.co.uk
Telephone: 07939 132480

The Information We Collect

We may collect and process the following categories of personal information.

Personal Information

This may include:

• Full name
• Postal address
• Email address
• Telephone number
• Job title
• Employer details
• Employment history
• Details of workplace disputes or grievances
• Information you provide during consultations or enquiries
• Communications between you and us

Special Category Data

Due to the nature of HR consultancy and workplace dispute support services, we may also process special category personal data where necessary. This may include information relating to:

• Discrimination complaints
• Sexual harassment allegations
• Grievance matters
• Disciplinary investigations and hearings
• Appeal hearings
• Health or medical information
• Trade union membership
• Equality and diversity matters
• Employment Tribunal documentation
• Witness statements

We only process special category data where a lawful basis exists under Article 9 UK GDPR.

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookie and analytics information
• Pages visited and time spent on the website

How We Collect Information

We collect information:

• Directly from you when you contact us
• Through website contact forms
• Through telephone calls, emails, or messages
• During  consultations or meetings
• From documents you provide to us
• Through cookies and analytics technologies
• From publicly available sources where relevant to your matter

How We Use Your Information

We use your information for legitimate business and professional purposes, including:

• Responding to enquiries
• Providing HR consultancy and workplace dispute support services
• Reviewing workplace disputes or grievances
• Assisting with settlement discussions
• Supporting Employment Tribunal preparation
• Maintaining  client records
• Managing communications with clients
• Improving our website and services
• Complying with legal and regulatory obligations
• Establishing, exercising or defending legal claims
• We will only use your information where we have a lawful basis for doing so.

Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases.

Legitimate Interests

We process personal information where necessary for our legitimate interests, including:

• Responding  to enquiries
• Providing HR consultancy support
• Maintaining business records
• Managing  and improving our services
• Supporting  workplace dispute resolution
• We balance these interests against your rights and freedoms.

Contract

• Where you engage our services, we process information as necessary to perform      our contract with you.

Legal Obligation

• We may process information where necessary to comply with legal obligations.

Consent

• Where required by law, we will rely on consent for certain activities such as      marketing communications.
• You may withdraw consent at any time.

Special Category Data

Where we process special category personal data, we rely on one or more additional lawful conditions under Article 9 UK GDPR, including:

• Article 9(2)(b): processing necessary for employment, social security and social protection obligations
• Article 9(2)(f): processing necessary for the establishment, exercise or defence of legal claims
• Article  9(2)(a): explicit consent where appropriate

Confidentiality and Security

• We  understand that workplace disputes and employment matters often involve highly sensitive personal information.
• We take appropriate technical and organisational measures to protect  information against unauthorised access, misuse, loss, alteration or disclosure.

Security measures may include:

• Password-protected systems
• Restricted file access
• Secure cloud storage
• Antivirus and cybersecurity protections
• Confidential handling procedures
• Professional confidentiality obligations

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Sharing Your Information

We do not sell personal information. We may share information where necessary with:

• Solicitors or barristers
• ACAS
• Employment Tribunals
• Professional advisers
• Insurers
• IT and website service providers
• Regulators or public authorities where legally required
• Any third parties processing information on our behalf are required to keep      information secure and confidential.

International Transfers

• We aim to store and process information within the United Kingdom.
• If information is transferred outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Retention

We retain personal information only for as long as reasonably necessary. Typical retention periods may include:

Information Type

Typical Retention Period

• General enquiries
• Up to 12 months
• Client consultancy files
• Up to 6 years after closure
• Tribunal-related documentation
• Up to 6 years after conclusion
• Financial records
• As required by law
• Marketing consent records
• Until consent is withdrawn

Retention periods may be extended where required for legal claims, regulatory obligations, or dispute resolution.

Website Cookies and Analytics

Our website may use cookies and analytics technologies to improve website performance and understand visitor usage. Cookies may collect information such as:

• Browser type
• Device information
• Website usage behaviour
• Pages viewed
• Session duration
• You can control cookies through your browser settings.
• Where legally required, we will request consent before placing non-essential      cookies on your device.

Marketing Communications

We may occasionally send information about our services where:

• You have requested information from us;
• You are an existing client; or
• You have provided consent.
• You may opt out of marketing communications at any time by contacting us or      using the unsubscribe option in emails.

Your Rights

Under UK GDPR, you may have the following rights.

Right of Access

• You may request access to personal information we hold about you.

Right to Rectification

• You may request correction of inaccurate or incomplete information.

Right to Erasure

• In certain circumstances, you may request deletion of your information.

Right to Restrict Processing

• You may request restriction of how your information is processed.

Right to Object

• You may object to certain types of processing based on legitimate interests.

Right to Data Portability

• Where applicable, you may request transfer of your information to another provider.

Rights Relating to Automated Decision-Making

• We do not currently make solely automated decisions that produce legal or similarly significant effects.
• To exercise any of your rights, please contact us using the details above.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns. You also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

Third-Party Websites

• Our website may contain links to third-party websites including ACAS, GOV.UK, and other external resources.
• We are not responsible for the privacy practices or content of third-party websites.

Professional Services Disclaimer

• FairDeal4You and Practical People Limited provide HR consultancy and workplace dispute support services.
• We are not a regulated firm of solicitors and do not provide reserved legal activities.
• Information provided through our website or services is general guidance and should not be treated as legal advice.
• Independent legal advice should be obtained where appropriate.

Children’s Privacy

• Our services are intended for adults and employment-related matters.
• We do not knowingly collect information from children.

Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect legal,      regulatory or operational changes.
• Any updates will be published on this page with a revised update date.
• We encourage users to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Tracey Hirst
FairDeal4You / Practical People Limited
West Yorkshire, United Kingdom
Telephone: 07939 132480
Email: Tracey@PracticalPeople.co.uk

Last updated: 10 June 2026